The Office of the Student Ombudsperson provides a place where your concerns can be heard. The Ombudsperson acts as an independent, impartial resource without any authority to make decisions or enact policy. If a matter cannot be resolved through this office, a referral will be made.
The student ombudsperson provides the opportunity for you to appeal decisions related to access to courses and credit granted toward a degree. You are expected to have first met with the appropriate program director or other appropriate administrator to seek resolution of a concern.
The Office of the Ombudsperson offers an alternative opportunity to resolve complaints, concerns or problems in a timely and private manner.
Users of the office are provided a confidential place to explore options to make informed decisions.
Listens and discuss questions, issues, and concerns.
Is an advocate for fairness.
Helps develop and evaluate options to address concerns.
Answers questions and helps find others who can develop and evaluate various options to address concerns.
Explains College policies and procedures.
Facilitates communication between and among individuals.
Advises individuals regarding steps that may be taken to resolve problems informally.
Advises individuals regarding formal administrative options to address issues.
Mediate disputes, seeking "win-win" solutions to problems.
Makes appropriate referrals when informal options do not work.
Identifies patterns of problems/complaints and seeks to identify ways of avoiding same in the future.
Provides semester by semester reports of the number of students contacted, the nature of complaints and issues, and activities undertaken to resolve same.
The Ombudsperson does not
Replace or circumvent existing channels.
Direct any College office to change a decision.
Make decisions for the student.
Set aside rules and regulations.
Participate in formal grievance, complaint or conduct procedures.
Make decisions for College faculty/administrators.
Determine "guilt" or "innocence" of those accused of wrong-doing.