What is FSW Alerts?
FSW Alerts is the official emergency notification system used to communicate with students and employees during campus emergencies. FSW Alerts is a licensed service we pay for to offer the quickest and most reliable communications possible. This system is used only during campus emergencies that pose a safety concern for the community.
Who may use the FSW Alerts system?
Our FSW Alerts system is only intended for Florida SouthWestern State College employees and students.
What types of messages are considered emergency messages?
Emergencies are considered any event that poses a safety risk to the campus community. For example, the most common use of FSW Alerts will be to communicate when a specific college campus is under an emergency weather warning. Other types of emergencies may include unexpected occurrences such as police activity or power outages, or any unexpected event that poses danger or puts your safety at risk such as an active shooter threat.
How will I identify incoming messages from the FSW Alerts system?
Text messages
Text messages sent from FSW Alerts are sent using something called short codes. When you receive a text via a short code, you’ll receive a message from either 67283 or 226787. We strongly encourage you to save this number in your phone address book after you receive your first message. This way, in future emergencies, the message will be more recognizable as an official communication from the college. If your carrier or phone does not support short code messaging, messages you receive will appear to come from FSWAlerts@getrave.com.
Email messages
Email messages sent from FSW Alerts will be sent from the email address FSWAlerts@getrave.com. Please be sure this email address is not blacklisted or blocked by your email providers.
How do I prevent alerts from being delivered to junk mail?
Email messages sent from FSW Alerts will be sent from the email address: FSWAlerts@getrave.com. After you configure your alerts the first time, check your email software and make sure this email address is an approved email you wish to receive.
How do I subscribe?
All students and employees are automatically subscribed to the FSW Alerts system.
How do I unsubscribe?
You cannot opt out of emergency messages delivered to your FSW-issued email address; however, you can unsubscribe your phone and email addresses by logging into the system and deleting these subscriptions. You may also stop messages directly through your phone by texting the word STOP to 67283.
How do I stop receiving messages?
If you have never attended Florida SouthWestern State College before and have received an emergency alert from our system, it’s likely that your phone number was previously used by someone affiliated with FSW who used this system. You may opt out of receiving these text messages by texting the word STOP to 67283. These instructions should also be included in the text of every message you receive.
Will I get SPAM or advertisements?
No, never. We respect your privacy and you will never receive anything except for official FSW emergency communications.
I’m a parent of a FSW student. May I subscribe to FSW Alerts?
No, you can’t subscribe directly, however your student has the option to include additional contact numbers and email addresses in their account. You can ask your student to add your contact information to their account on your behalf.
Is there a charge for the service?
The FSW Alerts system will not charge you in any way. However, you are responsible for paying all messaging charges associated with your wireless carrier plan.
What mobile phone carriers are supported?
FSW Alerts supports all U.S. mobile carriers.
What if my cell phone number or provider changes?
If you change your mobile number, please log in to the Portal system and update your contact details. If you’ve changed providers, but your number hasn’t changed, you may want to update your carrier information in your subscription settings as well.
This step is not required—it will eventually be updated by the mobile carrier in FSW Alerts, but this update may take a few weeks to reflect in the system. To ensure you do not miss any emergency messages, you may also simply log in to the system and update your carrier information in your settings directly.